Knowledge base

Your District Engage user interface is designed to be as intuitive and user-friendly as possible. Find the main areas of District Engage in the top-level menu, your personal profile information in the user menu, and project-related activities in the...

Change your passwordTo update your password in District Engage:Log in via your District Engage website.In the top right of the screen, click on your username, then select Profile.Scroll to the update password section.Enter your current password, and...

Teams help sort both people and projects for searchability, and also help assign roles and permissions in the District Engage configuration settings.Teams can have unique pages created for your District Engage website, so public participants can lear...

Use the People tab to manage all of your District Engage users.The people overview screen shows you everyone who currently has a registered account with your District Engage website. You can see data about registrations, and add new users.Note: you m...

System vs team rolesSystem rolesWhen adding a new user, a system role needs to be selected for this user.A system role is a role that allows permissions to every section of District Engage, and is not specific to a team or project, such as permission...

Your user profile is where you control your personal settings, such as username and password, as well as your notifications.Find your user profileTo find your user profile:Log in to your District Engage website.At the top right of the page, click you...

Archived projects are any projects with an unpublished workflow state. All project data, analytics, revisions and submissions are saved when projects are archived.This state may be used for a number of reasons:Project has finished and no longer requi...

Choosing the right colour scheme can greatly enhance the visual appeal of your projects. Below are the available colour schemes you can apply to your teams and projects on District Engage.1. Science BlueRGB: (0, 114, 206)Hex: #0072ce2. TealRGB: (0, 1...

In District Engage, a project represents a workspace for a particular set of consultation activities.Creating a projectTo create a new project:Log in via your District Engage website.At the top right of the page, click on your username, then click Da...

As a project manager or engagement manager, you may need to send a draft page for review outside of the system so that non-authenticated users can preview a project before it is published.When users access the shareable preview link, they have the ab...

Find project contentTo find content for an existing project:Navigate to the Dashboard.In the top-level menu bar, click Projects. This will show you a list of all the projects you have access to.Click a project. This will take you to the project page,...

Public content moderation is the moderation of content created by public District Engage users, such as posting a discussion, idea, question or comment. Moderation ensures that offensive, off-topic or threatening content is not published on the platf...

A project is a self-contained set of content and participation activities you can build using District Engage to support a community consultation. A project allows you to engage with your community, communicate important and relevant information, and...

District Engage allows internal users to further detail spatial information by adding layers to existing maps in the map library.Map layers can be used to display the following items on a map:One or multiple descriptive pins, with each pin having a i...

As a project manager, you may want to use an existing tool as a base for creating a new tool. This can streamline the process of setting up a new tool and ensure consistency across similar tools within your project.Cloning functionality currently exi...

Maps can be used to communicate complex geographical information to the public, and/or to gather spatial feedback from the public. Maps are created on a project level and are stored in the 'Map Library'. Click here for more info on Map Libr...

Example of an image carousel:Instructions for optimal image displaySupported file typesjpeg, jpg, pngMax. file upload size20 MBMax. dimensionsIf the image is larger than 5000 px to 5000 px, it automatically resizes the image down to the largest axis....

Instructions for optimal image displaySupported file typesjpeg, jpg, pngMax. file upload size20 MBMax. dimensionsIf the image is larger than 5000 px to 5000 px, it automatically resizes the image down to the largest axis.Therefore we recommend the fo...

Example of an image slider:Instructions for optimal image displaySupported file typesjpeg, jpg, pngMax. file upload size10 MBMax. dimensionsWidth = 5000 px , Height = 5000 pxRecommended aspect ratioThe ratio of the before and after image must have th...

Add supporting files to your project page to help your community access all the right information they need to provide informed feedback.Create documentsTo add documents to your project:While logged in, use the top-level menu to navigate to the Proje...

Events with participants are an important aspect of successful community engagement projects. District Engage has a dedicated section to create and manage events for your project.Create an eventTo create an event for your project:While logged in, use...

The Hotspot tool lets you add interactive annotations to images, maps and diagrams. When clicked, the animated spots on the hotspot image open to reveal detailed information and additional images. Hotspots enhance user engagement by providing a visua...

Internal content moderation is the moderation of content created by internal District Engage users, such as project pages and participation tools.Depending on the permissions and workflow that has been set up, specific internal users are responsible...

Create dynamic and engaging content for your consultations with a powerful range of content tools. Create accessible, beautiful web pages, add events and timelines to your project, or provide updates to followers quickly and easily.How to use content...

Maps can be used to communicate complex geographical information to the public, and/or to gather spatial feedback from the public. Maps are created on a project level and are stored in the 'Map Library'.View your project mapsProject maps ar...

District Engage provides two types of marker libraries where custom markers are uploaded. Markers in these libraries will be available to users in the Map Builder when creating a map layer with descriptive pins.Site marker library: Icons uploaded in...

When you add pins to your map layer, you are able to select the marker icon for the pin. Marker icons can be either default icons provided by District Engage, or custom markers uploaded in the site or project marker library.Click here for more info o...

Create a new pageThis section describes how to add a basic page to your project. The District Engage interface is designed to be as intuitive as possible; start at the top of the screen and fill in fields as you work your way down. Remember to click...

Content updates require validation through a number of colleague-reviewed states before they are published. This is similar to the workflow process required for publishing a project.The publishing workflow is dependent on both your internal workflow...

Show the current stage of your project by using a timeline. A timeline allows you to show the trajectory of your project including what happened before and where the project is going.Create a new timelineTo create a new timeline for your project:Whil...

Project updates are snippets of information that can be used to provide project followers and general users with ongoing updates. Project updates can be simple copy updates, or through the use of blocks and groups can be more comprehensive.Create a p...

Whilst we recommend layers to be created within District Engage, layers created outside of District Engage can be uploaded to your project map. Click here for more information about creating layers within District Engage.How to add an external layer...

When creating site and project content, users will often have the option to upload an image to make the page more engaging.To have an optimal display of your image, you need to consider the following image aspects:Supported file typesDistrict Engage...

A What You See Is What You Get or WYSIWYG editor is a common feature of modern software. You’ll encounter it when using Microsoft Word, composing an email, or updating a website.The name refers to the fact that you can see your changes as you make th...

Adding an accordion tool to your project pageWhile logged in, use the top-level menu to navigate to the Projects tab.Select the relevant project; this opens your project overview page.In the left-hand menu, click Overview>Edit. This will open the...

oEmbed is an open format designed to allow embedding content from an external website into your website page.Add an oEmbed to your websiteTo add an oEmbed to your main project page:Log in via your District Engage website.Navigate to the project you w...

Drive topic-based discussions in a safe and interactive space, allowing community members and decision-makers to engage with each other in threaded discussions.For each project, multiple discussion topics can be created. A discussion topic allows par...

Promote ideation through our virtual community wall by empowering users to vote, comment and collaborate on user-generated ideas. The ideation tool enables users to leave text-based contributions, share related media (photos, videos, documents), and...

Collect spatial feedback directly on a map by allowing participants to share insights and ideas through dropping pins on a map.Note: You need to create your project map in the Map library before you can create a map survey. Once your project map is c...

Participation tool typesParticipation tools can be added to your projects to get participants to engage and collaborate. To find an overview of the participation tools available via District Engage:While logged in, use the top-level menu to navigate...

Gather instant feedback and report on real time results through dynamic charting. Quick polls encourage user interaction and reduce the feedback cycle as results are instantly shared with the public and platform administrators.Add a pollTo add a poll...

Allow users to ask questions of a consultation project panel.Enable users to direct questions to a consultation project panel, which serves as a single source of truth for additional project information.For each project, multiple question topics can...

Create simple or complex surveys, embed media, and add form-step validation and question-based logic.A survey can only be created in an existing project. Click here for more information about creating and managing projects. Create a new surveyThis se...

N.B: Important note for all for Engage Victoria reporting dashboards:IP data was not being collected prior to the first of March 2023. Therefore, when the start of the date range is set prior to the first of March 2023, the following widgets won&#039...

N.B: Important note for all for Engage Victoria reporting dashboards:IP data was not being collected prior to the first of March 2023. Therefore, when the start of the date range is set prior to the first of March 2023, the following widgets won&#039...

N.B: Important note for all for Engage Victoria reporting dashboards:IP data was not being collected prior to the first of March 2023. Therefore, when the start of the date range is set prior to the first of March 2023, the following widgets won&#039...

Widget typesEach Participation Tool question type is represented on the reporting dashboard using one of the following widget types:Count of selectionsThe Count of selections widget displays the total number of times each option in a question was sel...

N.B: Important note for all for Engage Victoria reporting dashboards:IP data was not being collected prior to the first of March 2023. Therefore, when the start of the date range is set prior to the first of March 2023, the IP Hash field in the submi...

N.B: Important note for all for Engage Victoria reporting dashboards:IP data was not being collected prior to the first of March 2023. Therefore, when the start of the date range is set prior to the first of March 2023, the following widgets won&#039...

N.B: Important note for all for Engage Victoria reporting dashboards:IP data was not being collected prior to the first of March 2023. Therefore, when the start of the date range is set prior to the first of March 2023, the following widgets won&#039...

As of 6th November 2024, new surveys will now have their completion rate tracked.The completion rate can be used to determine how many people who started filling out a survey completed their submission, expressed as a percentage.OverviewThe Completio...

This article explains the figures shown on the Subscriber Email Report page and clarifies how key metrics are calculated.Important to noteWhen reviewing email reports, there may be differences between “Sent Emails“ and “Total Subscribers“ counts. Thi...

NB: Important note for all for Engage Victoria reporting dashboards:IP data was not being collected prior to the first of March 2023. Therefore, when the start of the date range is set prior to the first of March 2023, the following widgets won'...

The District Engage notification framework enables platform alerts to administrators.Administrator notifications are primarily for tasks that require action. Notifications are built into the publish and review workflow for platform and project update...

Follow a projectThe District Engage notification framework enables email notifications to public users.When a user follows a project, that user is subscribed to email notifications for project updates. When a project update is published, users follow...

Advanced administration settings are controlled by superusers and affect your entire District Engage instance. Normal users of District Engage will not have access to these settings, as changes made here will affect your entire site. Proceed with cau...

Translation packs are a feature that can be applied to surveys and pages within our platform. These packs enable you to offer content in multiple languages, making your projects more accessible to a diverse audience.Extra language supportFor language...