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Survey Completion Rate
======================

Updated 1 year ago

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   **As of 6th November 2024, new surveys will now have their completion rate tracked.**

The completion rate can be used to determine how many people who started filling out a survey completed their submission, expressed as a percentage.

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Overview
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The Completion Rate feature tracks how many users start and successfully complete surveys within Engage Victoria. The completion rate is calculated using the formula:

**Completion Rate (%) = (Survey Conversions / Survey Starters) \* 100**

Key Metrics
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- **Survey Starters:** Users who begin interacting with a survey (tracked via cookies).
- **Survey Conversions:** Users who successfully complete and submit the survey.
- **Completion Rate:** The percentage of survey starters who submit a completed survey.

Notes:
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- If someone starts a survey, closes it, and comes back to it in the same browser and submits, they will be counted as one starter (unless using an incognito window).
- If a survey allows multiple submissions, and a user submits a survey then starts another, they will be counted as a new starter each time.
- This will not track users who utilise browsers with a heavy privacy focus or have 'do not track' settings enabled.

Where the Completion Rate is Displayed:
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### 1. Top Surveys Widget (Dashboard):

Shows the completion rate for the most popular surveys in the current context, based on filters applied on the dashboard.

****![Pasted_Image_17_10_2024__11_49 am.png](/storage/articles/11002340483087.png)****

### 2. Survey Overview Page:

Displays the completion rate for a specific survey, factoring in any filters applied (e.g., date range).

******![Pasted_Image_17_10_2024__11_41 am.png](/storage/articles/11002317009807.png)******

### 3. Customisable Dashboard Widget:

This widget can be added to site, team, or project dashboards to display the overall completion rate for the current context, considering any active filters.

![mceclip0.png](/storage/articles/11002317010063.png)

Data Timing and Syncing
-----------------------

**Delayed data syncing:**
Completion rate data is not 100% real-time. Allow up to 6 hours for new survey activity to affect the completion rate.

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