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Password management
===================

Updated 2 months ago

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   Change your password
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![image - 2024-03-11T135119.199.png](/storage/articles/9493349231375.png)

To update your password in Civio Engage:

1. Log in via your Civio Engage website.
2. In the top right of the screen, click on your **username**, then select **Profile**.
3. Scroll to the update password section.
4. Enter your current password, and your new password.
5. Click **Save**.

Forgotten password
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![image - 2024-03-11T135055.367.png](/storage/articles/9493349231631.png)

If you have forgotten or misplaced your password and need to reset it, please follow these steps:

1. Go to your Civio Engage login screen.
2. Under the password field, click **Forgot your password?**
3. Provide your email address and if you have an account, an email will be sent with a prompt to change your password.

**IMPORTANT:** The reset link sent in the email lasts 60 minutes for security purposes, please ensure you reset as soon as the email is received - usually within 5 minutes.

Two-factor authentication
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Enable or disable two-factor authentication. If you aren't sure whether you need this, contact your Civio Engage administrator. When two-factor authentication is enabled, you will be prompted for a secure, random token during authentication. You may retrieve this token from your phone's Google Authenticator application.

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