Password management | Civio Engage Victoria Knowledge Base     [Skip to content](#main)  [ ![Civio Engage Victoria Knowledge Base](/civio-light.svg) ](https://nginx.deploy-lagoon-production.engage-vic-docs.dh1.amazee.io)  [Product documentation](/articles)   Toggle navigation      

  [Product documentation](/articles)  

  1. [Home](/) ›
2. [Product documentation](/articles) ›
3. [User configuration ](/articles?category=3) ›
4. Password management

 Password management
===================

Updated 6 months ago · 1 min read

 Search     Search  

Change your password
--------------------

![image - 2024-03-11T135119.199.png](/storage/articles/9493349231375.png)

To update your password in Civio Engage:

1. Log in via your Civio Engage website.
2. In the top right of the screen, click on your **username**, then select **Profile**.
3. Scroll to the update password section.
4. Enter your current password, and your new password.
5. Click **Save**.

Forgotten password
------------------

![image - 2024-03-11T135055.367.png](/storage/articles/9493349231631.png)

If you have forgotten or misplaced your password and need to reset it, please follow these steps:

1. Go to your Civio Engage login screen.
2. Under the password field, click **Forgot your password?**
3. Provide your email address and if you have an account, an email will be sent with a prompt to change your password.

**IMPORTANT:** The reset link sent in the email lasts 60 minutes for security purposes, please ensure you reset as soon as the email is received - usually within 5 minutes.

Two-factor authentication
-------------------------

Enable or disable two-factor authentication. If you aren't sure whether you need this, contact your Civio Engage administrator. When two-factor authentication is enabled, you will be prompted for a secure, random token during authentication. You may retrieve this token from your phone's Google Authenticator application.

Was this article helpful?
-------------------------

Your feedback helps us prioritise what to rewrite.

      Yes     No  

 [    Back to User configuration  ](/articles?category=3) 

 On this page 

**Need additional help?** Submit support requests at the [Engage Victoria contact form](https://digital-vic.atlassian.net/servicedesk/customer/portal/35/group/97/create/354).

 © 2026 [Civio](https://civ.io)